Troubleshooting

Student showing as declined

Student is not receiving password reset link or CAS welcome email

Continue button not working on student CAS journey

Agent login issues

A student is unable to complete the Pre-CAS Questionnaire, how can I help them?

Reporting a system bug or issue in CAS Shield

Unable to view documents in CAS Shield

University Staff Login Issues in CAS Shield

Student not showing in CAS Shield

My student is having login issues, how can I help them?