Reporting a system bug or issue in CAS Shield

Before reporting, try these quick checks:

• Refresh & retry the action once.

• Clear browser cache and cookies, then log back in.




• Try another browser (Chrome, Edge, Firefox, Safari) and/or incognito/private mode.

• If applicable, have a second user at your institution attempt the same action.

• If the issue still occurs, continue below.

Include these in every report:

• Your institution and role

• Student/Application ID (if relevant or if the students are the one experiencing the issue)

• Exact page or area (e.g., Data Insights, Spreadsheet View, Tagging/Filter)

• What you attempted to do

• What you expected to happen

• What actually happened (full error text if shown)

• Date and time (with timezone) the issue occurred

• Browser and OS (e.g., Chrome, Safari or Microsoft Edge

• How many users are affected

• Screenshots of the page and any error messages.

• Short screen recording (30–90s) showing the steps.

• Click the chat button icon in the CAS Shield portal (bottom left-hand corner).

5. Bug Report Template (copy and paste)

University & role:

Email:
Student/Application ID (if any):
Area/page:
Browser & OS:
Date/time of the Issue:

Expected result:
Actual result/Error:

• Our team may reply asking for additional details to reproduce the issue or to check if the issue is still an occurring.

• You will be notified via email once the issue has been logged and when a fix or workaround is available.